Indian Day Schools Class Action Claims Administration


Important Notice: Canada Post Strike

A nation-wide postal strike by Canada Post is affecting delivery of Settlement mail, including compensation cheques and missing information notices.
During the strike, Canada Post is not processing or delivering mail. This means that mailed correspondence will not arrive as expected.

You can contact the Administrator by phone at 1-888-221-2898 for information about your claim, including any missing information. You can also continue to send the Administrator documents by email at indiandayschools@deloitte.ca or by fax at 416-366-1102.

We appreciate your patience as we work through these developments. Please continue to check back here for updates.


All missing Information must be received by the Administrator on or before June 27, 2025, 11:59PM PST
 
If you have submitted a Claim Form and have not heard from the Administrator, there may be missing information in your Claim Form. Please contact the Administrator at 1-888-221-2898 to ask if your claim is missing information.  
 
All Missing information must be received by the Administrator on or before 11:59PM PST on June 27, 2025. If all missing information is not received by this date your claim may be denied. 
 
Please note that the Claims Period has ended and the Administrator may not accept new Claim submissions.
 

Settlement and Claims Information

To everyone who has submitted a Claim Form, we honour your courage and strength, and acknowledge the significant effort this takes.

Some Claimants will receive a letter from us seeking additional required information for your Claim Form. Rest assured, once we receive the information, your claim will be reviewed and processed as soon as possible. If you receive a letter, the immediate next steps you can take are:

  • Review the list of information needed to complete your submission in the Missing Information Form attached to your letter;
  • Complete the "Missing Information" Form, sign and send it to the Claims Administrator. If you do not receive a letter, that means the Claims Administrator is continuing to review your claim. We will always contact you directly if there is any further information required. You do not need to do anything further right now.

If you are not contacted by the Claims Administrator directly, please do not send any more claim information – doing so may delay processing times because we must then re-review your entire claim.

TIME ESTIMATES

  • Confirming (through the call centre) we received your Claim Form: We understand that some Claimants want reassurance their Claim Form has been received. If you wish to confirm receipt of your claim form, we ask you kindly wait six weeks from the time you sent in your Claim Form before calling to confirm it has been received. This allows us to properly and securely enter the information into our system.
  • Level 1 Claims: It can take up to six (6) months for us to review and approve a complete and eligible Level 1 Claim Form, from the day we receive it. Eligible Claimants will receive a payment letter from us to confirm a claim has been approved.
  • Level 2-5 Claims are being reviewed by us, as well as by the Government of Canada. You will be notified when your claim has been sent to Canada for review. Please note that we consider the complexity of each individual experience, therefore in some cases claims for Level 2-5 may take up to 12 months for the review process to be complete.

ADDITIONAL NOTICES YOU MAY RECEIVE

In certain circumstances, Claimants may receive the following notices, which will mean additional information is required to review a claim and will take longer to process:

  • A letter requesting additional required information, along with the Missing Information Form;
  • A letter advising that your Level 2-5 claim has been sent to the Government of Canada for review.
  • If you claimed a Level 1, but you may meet the criteria for a higher level, you will be advised that you have the right to remain at Level 1; or have your claim reclassified at the higher level, which may require more information from you.
  • A letter advising that your claim is being sent to the Exceptions Committee for review to determine eligibility based on attendance at a non-Schedule K school and/or year(s) attended.

Please know, we are committed to processing your claim in a way that is as timely and smooth for you as possible. To help with this, please take your time completing your form and, before you send it, double check that it is fully complete, to the best of your ability.

If you would like one-on-one support filling out your Claim Form, please call Class Counsel at 1-844-539-3815 or email dayschools@gowlingwlg.com (their support is free).

If you have any questions about the claims process, please do not hesitate to contact the Claims Administrator Call Centre at 1-888-221-2898.

Overall Claims Status
Current as of December 1, 2024 Self-Identified
Level 1		 Self-Identified
Level 2-5		 Unspecified Total
Claims Received
Claims received through all methods of submission, including claims mailed, faxed, and submitted electronically.		 130,998 54,652 1,400 187,050*
Claims determined as needing more information
Claims in this category are either missing required information (for example, missing a narrative for level 2-5 claims), or some of the information received was not legible (for example a blurry name on an ID card). The Administrator makes every effort possible to reach out to these Claimants for updated information.		 9,497 4,855 1,168 15,520
Claims determined as not eligible for compensation
Claims in this category were determined to not meet the eligibility criteria set out in the settlement agreement. The Claims Administrator has sent a letter to the Claimants, explaining reason(s) for this determination.		 7,158 1,746 232 9,136
Claims currently in process
The Claims Administrator is processing claims in this category. Please note that the settlement agreement includes a multi-phase process that takes time to complete. Our aim is to process each claim with care, quality, and compassion.		 1.113 4,641 0 5,754
Claims Paid based on Self-Identified Level
Claims where the Administrator has issued payment.		 113,230 (86%) 43,410 (79%) 0 156,640 (84%)

* A total of 9,706 Claim forms have been received to date by the Administrator post the July 13, 2022 claims deadline during the extension period. These claims have been approved for deadline extension. Note that the extension request period ended on January 13, 2023.
 

Claims Paid based on Payment Level
This table reflects the total payments issued at each level to eligible claimants after adjudication, which may be different than the original Self-Identified Level claimed.
Level 1 117,897
Level 2 8,925
Level 3 2,506
Level 4 17,698
Level 5 9,614
Total Claims Paid 156,640




















Updates from the Administrator

 

Have you submitted a claim prior to January 13, 2023 and have not heard back from the Administrator?


If yes, there may be missing information in your Claim Form. Please contact the Administrator at 1-888-221-2898 as an incomplete Claim Form cannot be assessed. The Administrator is not accepting new Claim submissions.

The Indian Day Schools Class Action claims period and Deadline Extension period is now closed.

The Claims Administrator cannot accept any forms after January 13, 2023 at 11:59 PM PST. Both the Request for Deadline Extension Form and Claim form must have been received by January 13, 2023. 

Claim Submission Deadline - July 13, 2022 at 11:59 PM Pacific Standard Time (PST).


In order to be considered for a deadline extension you must file a Deadline Extension Form

A claim form must be received by the Administrator by the Claims Deadline (July 13, 2022) under the Settlement Agreement. Please note that it is the Claimants' responsibility to ensure their claim meets the Claims Deadline. Class Counsel is available to assist claimants with their claim form completion/submission at dayschools@gowlingwlg.com or 1-844-539-3815.

If a claim form is not received by July 13, 2022, an extension must be requested by the claimant and approved by the Exception Committee. The Extension Request Form is available here.

Claimants with incomplete claims will be contacted with a listing of the information that is needed to process the claim, which should be submitted as soon as possible. Missing information must be received as soon as possible in order to be processed.

FOR ESTATES: For deceased class members, where estate documentation cannot be obtained by the Claims Deadline (July 13, 2022), we encourage that claims forms should still be submitted by the July 13, 2022 deadline, and the missing estate information as soon as possible in order to be processed.

Claim Submission - April 8, 2022 Update

CLAIMANTS MISSING INFORMATION

Claimants who are missing information from their Claim form may be contacted again by the Claims Administrator to notify them that information remains outstanding from their Claims submission and we have not yet received a response.   The Claims Administrator will make efforts to contact claimants with outstanding information by email (from email address  noreply-indiandayschools@deloitte.dm-4.com ) and/or by phone (if no email address was provided in the claim form). Claimants are encouraged to submit ALL outstanding information and/or contact the call the call centre for assistance as soon as possible. 

SUBMISSION OF CLAIMS

If you have submitted a Claim form, but you have not yet heard from us, please contact the Call Centre at  1-888-221-2898 to ensure we have received your claim and to find out the status of your claim.

Claim Submission Deadline 

 

The Claims Administrator remains committed to ensuring that all Claimants are given the opportunity to submit a complete claim form within the Claims Period prescribed under the Settlement Agreement.

All claims must be received by the Administrator by the Claims Deadline. It is the Claimants' responsibility to ensure their claim meets the Claims Deadline.

The Claims Deadline is July 13, 2022 at 11:59 PM  Pacific Standard Time (PST).

In order to meet the Claims Deadline,

  • Claims submitted by email or fax must be received by the Claims Administrator or have an electronic, system-generated date stamp of no later than July 13, 2022 at 11:59 PM PST.
  • Claims Submitted by regular mail or courier must be received by the Claims Administrator or postmarked by Canada Post or courier service provider by no later than July 13, 2022 at 11:59 PM PST. For clarity, the term "postmark" refers to an official mark stamped on a letter or package by either Canada Post or a courier service indicating the date and time that the correspondence was received by Canada Post/courier service. A postmark may not be automatically applied by the post office or courier service. Therefore, it is the responsibility of the Claimant to request and obtain a postmark on their claim submission.

For greater certainty, a Claim submission may be received by the Claims Administrator after July 13, 2022 at 11:59 PM PST, so long as the electronic, system-generated date stamp (in the case of email or fax) or postmark (in the case or regular mail or courier) indicated on the correspondence is before the Claims Deadline.

PLEASE NOTE: Claims submitted by regular mail or courier that are received by the Claims Administrator after July 13, 2022 at 11:59 PM PST without a postmark will be deemed to have been received after the Claims Deadline and might not be accepted.

 

Claim Process Update – November 26, 2020

We honour the continued courage and strength of those who have submitted, or are working to submit, their Claim Form. The Claims Administrator continues to be committed to thoroughly reviewing claims in order to process in a compassionate and respectful manner as soon as possible.

In the coming weeks, some Claimants who have already submitted claims will receive a letter from the Claims Administrator with a level assessment of their Claim Form. This letter may indicate that the Claimant has been assessed at a lower level than the Claimant initially selected.

It's important to know that this decision is NOT final. Claimants can request to have their Claim Forms reconsidered by the Claims Administrator. Here is some information to guide the process: 

  • To ask for a Reconsideration, Claimants must submit a "Reconsideration Decision Form" to the Claims Administrator by fax or letter (reconsiderations cannot be processed by the call centre);
  • Claimants will have 120 days from the time they receive the Claims Administrator's notice to request a reconsideration; 
  • Claimants may choose to provide more information/documentation to support their claim at the level they initially selected.
  • Reconsideration is ONLY available to claimants that receive a level down letter.

HOW LOWER LEVEL CLAIM DECISIONS WERE MADE

The Administrator has assessed some claims at a lower level based on the information provided by the claimant in the associated claim form. The information shared in the claim form must correspond with the level being claimed in order to be determined at the level claimed. For example, if a claimant submitted a claim for a level 4 – but their claim form described abuse/harm outlined in level 2, then the claim would be determined at a level 2.

IMPORTANT INFORMATION ABOUT TIMELINES

We encourage each Claimant to take time to carefully review the letter and reasons before making their decision. However, it is very important to know that if Claimants do not submit the Reconsideration Form within the 120-day period, the Claims Administrator will process the claim at the lower level and send compensation for that level. If this happens, the claim can no longer be reconsidered and the level assessed by the Claims Administrator is final.

If you do not receive a letter with an assessment, that means we are continuing to review your claim. You do not need to do anything further right now.

SUPPORT FOR CLAIMANTS

We understand that Claimants may have questions about this process. If you receive a letter and would like to request a Reconsideration, we strongly encourage you to reach out to Class Counsel for assistance. If you would like to speak with a lawyer about what next steps are available to you, please call Class Counsel at 1-844-539-3815 or email dayschools@gowlingwlg.com. Their support is free.

If you have any questions about the Claims Process, please do not hesitate to contact the Claims Administrator Call Centre at 1-888-221-2898. Note that due to an in increased volume of calls related to personal claims status, we would like to inform you that you may be waiting longer than usual to speak with someone.  The average wait time is currently more than 5 minutes. We appreciate your patience as we do our best to assist you as quickly as possible.