Updates from the Administrator
Claim Process Update – November 26, 2020
We honour the continued courage and strength of those who have submitted, or are working to submit, their Claim Form. The Claims Administrator continues to be committed to thoroughly reviewing claims in order to process in a compassionate and respectful manner as soon as possible.
In the coming weeks, some Claimants who have already submitted claims will receive a letter from the Claims Administrator with a level assessment of their Claim Form. This letter may indicate that the Claimant has been assessed at a lower level than the Claimant initially selected.
It's important to know that this decision is NOT final. Claimants can request to have their Claim Forms reconsidered by the Claims Administrator. Here is some information to guide the process:
- To ask for a Reconsideration, Claimants must submit a "Reconsideration Decision Form" to the Claims Administrator by fax or letter (reconsiderations cannot be processed by the call centre);
Claimants will have 120 days from the time they receive the Claims Administrator's notice to request a reconsideration;
- Claimants may choose to provide more information/documentation to support their claim at the level they initially selected.
- Reconsideration is ONLY available to claimants that receive a level down letter.
HOW LOWER LEVEL CLAIM DECISIONS WERE MADE
The Administrator has assessed some claims at a lower level based on the information provided by the claimant in the associated claim form. The information shared in the claim form must correspond with the level being claimed in order to be determined at the level claimed. For example, if a claimant submitted a claim for a level 4 – but their claim form described abuse/harm outlined in level 2, then the claim would be determined at a level 2.
IMPORTANT INFORMATION ABOUT TIMELINES
We encourage each Claimant to take time to carefully review the letter and reasons before making their decision. However, it is very important to know that if Claimants do not submit the Reconsideration Form within the 120-day period, the Claims Administrator will process the claim at the lower level and send compensation for that level.
If this happens, the claim can no longer be reconsidered and the level assessed by the Claims Administrator is final.
do not receive a letter with an assessment, that means we are continuing to review your claim. You do not need to do anything further right now.
SUPPORT FOR CLAIMANTS
We understand that Claimants may have questions about this process. If you receive a letter and would like to request a Reconsideration, we strongly encourage you to reach out to Class Counsel for assistance. If you would like to speak with a lawyer about what next steps are available to you, please call Class Counsel at 1-844-539-3815 or email email@example.com. Their support is free.
If you have any questions about the Claims Process, please do not hesitate to contact the Claims Administrator Call Centre at 1-888-221-2898. Note that due to an in increased volume of calls related to personal claims status, we would like to inform you that you may be waiting longer than usual to speak with someone. The average wait time is currently more than 5 minutes. We appreciate your patience as we do our best to assist you as quickly as possible.